Describe all of the actions, detailing each stage and in the correct, logical order showing your thought processes, how you reached your conclusions and the steps you completed. This will be the section that the interviewer is most interested in and should detail the actions you took to resolve the problem, situation or task. Once again a sentence or two is sufficient. TASKīriefly describe what you were tasked with, your responsibilities and assignments for the situation. Give enough detail for the interviewer to understand what was involved but no more than one or two sentences. Choose an example that demonstrates the significance of your experience, the most difficult, complex, largest and successful problem, situation or task that you resolved. Always choose the most appropriate and business orientated example you have and one that best fits the role for which you are being interviewed. You can use an example from your current or previous job, education, personal experience or any relevant event. Start by describing the SITUATION you were involved in. stands for Situation + Task + Action + Result SITUATION It is recommended for use by most organisations including Government, Civil Service, banks and the NHS. Put simply the STAR technique is a way to structure your answer. What is the STAR Method for Answering Interview Questions? The top problem we see is poor structure and this is where the STAR method comes into play. They get asked the question in a different format and they just go blank. Other will have prepared and yet are stumped because the questions they prepared for don’t come up exactly as they planned. They are surprised by this because they will have talked and talked in the interview so how can they not have given enough detail? Quite often a client will have had feedback saying that their answers were not detailed enough. We constantly see clients who come to us for interview coaching and who have had poor experiences in a competency interview.
HOW TO FIND VALUE OF STAR NOTES OFFLINE
There is so much advice out there now both online and offline videos, blogs, books etc.Īnd yet why do so many people get them wrong? Why so Many People Struggle When Answering Competency Questions? Employers believe that they get more qualified candidates who will perform better in the role. In other words, if you have done it once, you can do it again. In addition, past behaviour is taken as an indicator of future performance. While there still remains a risk of human bias Competency Interviewing reduces this dramatically. They might give the job to someone based on how they looked or dressed or how they spoke. In the past managers would often hire based on gut-feeling. Employers Love Competency Based Interview Questions – Why is that? Other common ones are Leading and Communicating, Collaborating and Partnering (Team Work), Managing a Quality Service, Managing Successful Relationships, Delivering at Pace, Changing and Improving. This can be referred to as simply Decision Making by others however is the same thing. There is a limited number of these although they may be called different names by different organisations. For example in the Civil Service Success Profiles framework you will come across a behaviour / competency called Making Effective Decisions. What is a Competency?Ī Competency is a skill or ability that is required in the job. In this guide we will teach you all about the STAR method, a powerful and well recognised technique for answering not just competency but any interview question like an expert.īut first let’s start by looking at the basics. We have been coaching clients to success in job interviews for the past 12 years and we see so many candidates who struggle to give top scoring answers to these tough interview questions.Īs we will see below there is a range of reasons for this however the most important fault is lack of structure. Have you been asked a competency or behavioural interview question and failed to answer successfully? How to use the STAR Method to answer competency and behavioural interview questions like a pro!
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